Shipping Policy:

            Shipping time – Orders will be processed and mailed out on the next business day, provided that the product ordered is in stock. Orders will not be processed on Saturday or Sunday and any holiday that the Post Office is closed.

            We cannot guarantee when an order will arrive. Any shipping or transit time we offer by our providers is an estimate. We suggest you order your products in a timely fashion to avoid any delays in shipping or product availability.

            All orders will be sent using the United States Post Office (USPS). An email will be sent to you, within 24 hours of the order being mailed, with a tracking number to ensure safe arrival of your order. 

            If an order does not arrive, please contact us within 15 days of confirmation of shipping. A replacement order may be sent, once you have verified your address.

Taxes:

            Our store will automatically charge the applicable sales tax on all orders to be delivered in the same state. For orders shipped to other states, sales tax and any other tax for that state will be applicable.

Credit Cards:

            We accept the following credit cards: Visa, MasterCard, Amex, and Discover. There is no surcharge for using your credit card to make a purchase. Please ensure that your correct billing and mailing information is provided as well as a phone number. Failure to do so can result in a delay of receiving your order. Your credit card will be charged at the time of purchase.

            Foreign or Canadian credit cards may be subject to service fees from your bank. Exchange rates may also be assessed by your bank. We recommend checking with your bank prior to placing an order. 

Return Policy:

            All returns must be submitted within 10 days of receipt. Please call for return authorization, before shipping the order back. After 10 days a restocking fee of 15% will be applied. After 30 days, returns will not be accepted. Please return items with the invoice. All returned merchandise must be returned in the original condition it was sent. Money will be refunded to the credit card used at purchase. Shipping is nonrefundable.

            We will accept returns of beads at the original order weight they were sent in. We will not accept returns of finished pieces or any merchandise sold at a clearance price.

To return any purchase please mail it back at your own cost to

            The Bead Gallery

            Attn: Returns

            2050 Eggert Rd.

            Amherst, NY 14226

Any damaged or missing products must be claimed within 24 hours of receiving the order.

Since we are not perfect, if we happen to make a mistake on your order, please call us within 10 business days of receiving the receipt, and we will send out an order to correct the mistake.